Voice over Internet Protocol (VoIP) had an illustrious introduction to telecommunications more than two decades ago. Now widely adopted for business and personal telecommunications, VoIP landscape has changed to evolve with growing mobile technologies. It has also finally encountered a challenger in the way of WebRTC. We can look at where VoIP has been, but what about where VoIP will go next?
We know that VoIP has long been the choice over Private Branch Exchange (PBX). Perhaps you’ve come across PBX technology in your research on VoIP solutions. PBX is essentially the forerunner to VoIP and is a private telephone system that utilizes the Internet and broadband. PBX is data-dependent and a form of digital delivery for multimedia communications and voice communication. PBX (and Time Division Multiplexers [TDM]) have morphed into VoIP networks. That trend is ongoing as users find the software application driven features in VoIP to be superior over PBX.
WebRTC (Web Real-Time Communication) is also enjoying some limelight today because it supports browser-to-browser applications for voice calling, P2P file sharing and video chat without requiring external or internal plugins or codecs.
Does the evolution of WebRTC mean that VoIP will see a downward trend? According to Gartner Research statistics, the answer is no. Their data shows organizations are spending more on their VoIP solutions. By the end of 2014, Gartner said global IT spending would surpass $3.8 trillion, which is a three percent boost from the previous year. Of that growth, 40 percent is from VoIP expenditures. Some telecommunications experts believe that growth is because of the popularity of voice. Now, providers are able to provide it much easier than ever before, which means VoIP will maintain its presence as a leader.
When it comes to global trends for 2015, Perity, a communications innovator, looks at some preferences that are guiding the playing field at the moment, including analytics, convergence of VoIP, UC and other tools, browser and hosted video conferencing, and mobile devices becoming the primary VoIP handset.
We know organizations are keying in on analytics to hit their sales targets and becoming more customer-centric, and VoIP can assist in this effort. There is a major convergence happening with telephone, chat, CRM and file sync – all of which are using the same toolsets to reach their goals. VoIP assists in this integration. We also have the growing popularity of video and audio conferencing applications like Skype, Facetime and others that rely on the technology behind VoIP to make them more reliable over broadband. And finally, with the mobile phone becoming the primary handset, it’s obvious that delivering all the communication apps that people want today, VoIP is the perfect technology to offer these conveniences.